Complex Responsive Processes in Organizations: Learning and Knowledge CreationPsychology Press, 2001 - 258 pagine Over the past decade, practicing managers and organizational theorists have been drawing attention to the centrality of information and knowledge in economic and social processes, the so-called "knowledge economy". This is reflected in the popularity of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations. More recently, attention has been drawn to emotional intelligence as an important management skill in these processes of learning and knowledge creation. Complex Responsive Processes in Organizations argues that most of the literature on these matters, and the ways in which most practitioners now talk about them, reflect systems thinking and that its information processing view of knowledge creation is no longer tenable. The purpose of this book is to develop a different perspective, that of Complex Responsive Processes of relating, which draws on the complexity sciences as a source domain for analogies with human action. This alternative perspective places self-organizing interaction, with its intrinsic capacity to produce emergent coherence, at the center of the knowledge creating process in organizations. Learning and knowledge creation are seen as qualitative processes of power relating that are emotional as well as intellectual, creative as well as destructive, enabling as well as constraining. The result is a radical questioning of the belief that organizational knowledge is essentially codified and centralized. Instead, organizational knowledge is understood to be in the relationships between people in an organization and has to do with the qualities of those relationships. From this perspective, it makes nosense to talk about measuring intellectual capital and managing knowledge. |
Sommario
Introduction can learning and knowledge creation in organizations really be managed? | 1 |
The historical context | 3 |
Moving on from systems thinking | 4 |
Outline of the book | 7 |
The foundations of mainstream views on learning and knowledge creation in organizations systems thinking | 11 |
Mainstream thinking about learning and knowledge creation in organizations | 13 |
Transmitting knowledge between individuals diffusing it across an organization and storing it in explicit forms | 14 |
Constructing knowledge and making sense in communities of practice | 30 |
Local rules and the structuring of communication | 126 |
Communicative action as patterning process | 130 |
The thematic patterning of experience | 139 |
Conclusion | 144 |
The emergence of enabling constraints power relations and unconscious processes | 146 |
Turntaking power and ideology | 148 |
The dynamics of inclusionexclusion and anxiety | 151 |
Fantasy and unconscious processes | 159 |
Conclusion | 39 |
Different levels of learning and knowledge creation in organizations the individual and the social | 40 |
The endless debate about priority and primacy | 42 |
The individual and the social as separate mutually influencing levels | 44 |
Moving away from the split between individual and social | 61 |
Conclusion | 64 |
Toward a complexity perspective the emergence of knowledge in complex responsive processes of relating | 67 |
The emergence of the individual and the social in communicative interaction | 69 |
Complex adaptive systems as a source domain for analogies of human acting and knowing | 70 |
The evolution of mind self and society | 75 |
Back to the complexity sciences as source domain for analogies | 92 |
Conclusion | 98 |
Communicative action in the medium of symbols | 100 |
protosymbols | 102 |
significant symbols | 106 |
reified symbols | 108 |
The multiple aspects of symbols | 111 |
Conclusion | 116 |
The organization of communicative action rulebased or selforganizing knowledge? | 117 |
Global rules of language and the structuring of communication | 120 |
Narrative forms of communication | 123 |
Conclusion | 161 |
Organization as communicating in the living present how knowledge emerges in complex responsive processes of relating | 162 |
boundaries around a system or movements of process? | 164 |
Complex responsive processes of relating in the living present | 171 |
Conclusion | 188 |
Systems thinking and the perspective of complex responsive processes comparisons and implications | 191 |
Comparing systems thinking and the perspective of complex responsive processes | 193 |
From senderreceiver to responsive relating | 194 |
From storing to perpetually constructing memory | 198 |
From the individualsocial split to individuals in social relationships | 201 |
From the individual tacitunconscious to unconscious processes of relating | 206 |
From systems of language to the action of language | 210 |
Institutions communication and power | 213 |
Dialogue and ordinary conversation in the living present | 215 |
Conclusion | 217 |
The organizational implications of complex responsive processes of knowledge creation | 218 |
Focusing attention on the evolution of knowledge as participative selforganization | 229 |
Autopoiesis an inappropriate analogy for human action | 236 |
244 | |
253 | |
Altre edizioni - Visualizza tutto
Complex Responsive Processes in Organizations: Learning and Knowledge Creation Ralph Stacey Anteprima limitata - 2003 |
Complex Responsive Processes in Organizations: Learning and Knowledge Creation Ralph D. Stacey Anteprima limitata - 2001 |
Complex Responsive Processes in Organizations: Learning and Knowledge Creation Ralph Stacey Anteprima limitata - 2003 |
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