Startup CXO: A Field Guide to Scaling Up Your Company's Critical Functions and Teams

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John Wiley & Sons, 9 giu 2021 - 640 pagine

One of the greatest challenges for startup teams is scaling because usually there's not a blueprint to follow, people are learning their function as they go, and everyone is wearing multiple hats. There can be lots of trial and error, lots of missteps, and lots of valuable time and money squandered as companies scale. Matt Blumberg and his team understand the scaling challenges—they've been there, and it took them nearly 20 years to scale and achieve a successful exit. Along the way they learned what worked and what didn’t work, and they share their lessons learned in Startup CXO.

Unlike other business books, Startup CXO is designed to help each functional leader understand how their function scales, what to anticipate as they scale, and what things to avoid. Beyond providing function-specific advice, tools, and tactics, Startup CXO is a resource for each team member to learn about the other functions, understand other functional challenges, and get greater clarity on how to collaborate effectively with the other functional leads.

CEOs, Board members, and investors have a book they can consult to pinpoint areas of weakness and learn how to turn those into strengths. Startup CXO has in-depth chapters covering the nine most common functions in startups: finance, people, marketing, sales, customers, business development, product, operations, and privacy. Each functional section has a "CEO to CEO Advice" summary from Blumberg on what great looks like for that CXO, signs your CXO isn't scaling, and how to engage with your CXO.

Startup CXO also has a section on the future of executive work, fractional and interim roles. Written by leading practitioners in the newly emergent fractional executive world, each function is covered with useful tips on how to be a successful fractional executive as well as what to look for and how to manage fractional executives.

Startup CXO is an amazing resource for CEOs but also for functional leaders and professionals at any stage of their career."
—Scott Dorsey, Managing Partner, High Alpha

 

Sommario

Foreword
xvii
Scaling a CXO
12
A Field Guide to Scaling Up Your
15
Jack Sinclair
18
Size of Opportunity
25
Investor Ecosystem Research
32
k Contents ix
37
Using External Counsel
40
Scaling the Operating System
279
Marketing Alignment
282
Market Assessment and Alignment
286
Expanding Distribution Channels
288
Geographic Expansion
291
Pricing and Packaging
294
CEOtoCEO Advice About the Sales Role
300
BusinessCorporate Development
305

Treasury and Cash Management
49
International Operations
55
Other Areas to Partner With
67
Matt Blumberg with
97
People and Human Resources
104
Diversity Equity and Inclusion DEI
111
Organizational Design and Operating Systems
118
Team Development
124
Leadership Development
127
Talent and Performance Management
130
Career Pathing
132
RoleSpecific Learning and Development
134
Employee Engagement
136
Rewards and Recognition
138
Reductions in Force
140
Recruiting
142
Onboarding
149
Compensation
152
People Operations
154
Systems
164
CEOtoCEO Advice About the PeopleHR Role
167
Marketing
173
Nick Badgett and Holly Enneking
176
Chief Marketing Officer
177
Generating Demand for Sales
181
Supporting the Company Culture
186
Breaking Down Marketings Functions
191
Events
204
Content and Communications
212
Product Marketing
218
Marketing Operations
223
Sales Development
226
Marketing as a PartnerCollaborating with the Rest of the Csuite
233
Building a Marketing Machine Scaleup
236
CEOtoCEO Advice About the Marketing Role
243
Sales
249
Anita Absey Chief Revenue Officer
250
In the Beginning From Prospect to Customer
251
Hiring the Right People
254
Profile of Successful Salespeople
257
Some Myth Busting
260
Compensating Sales Team Members
262
Pipeline
266
Scaling the Sales Organization
268
Scaling Your Team Through Culture
271
Scaling Sales Process and Methodology
276
Ken Takahashi
310
Chief Business Development Officer 306
311
Building Your Influence Internally
314
Building Your Influence Externally
318
Where Internal and External Meet Your Relationship with Your CEO
323
Influence Meets Operating System
325
Develop External Trust for the Company
327
MA Sell Side
344
Five Misperceptions
357
Timing When to Hire Your Team
366
Understanding Customers
372
Foundations of a Great Customer Service
379
Building an Effective Team
385
Partnering with the Organization
387
Five Eternal Questions
391
CEOtoCEO Advice About the Customer Success Role
396
Product and Engineering
401
Shawn Nussbaum
404
Chief Product Officer and Chief Technology Officer
405
Product Development Culture
412
k k Investment and Managing Technical Debt
416
Shifting to a New Development Culture
424
Starting Things
427
Hiring Product Development Team Members
434
Increasing the Funnel and Building Diverse Teams
442
Retaining and Career Pathing People
446
Hiring and Growing Leaders
449
Organizing Collaborating with and Motivating Effective Teams
455
Due Diligence and Lessons Learned from a Sale Process
468
Selling Your Company Preparation
475
Selling Your Company Telling the Story
479
The Role of Privacy Officer
491
Legal Documents
500
Least Privileged Access
515
Building Your Privacy Team in a Startup
522
Assessments
529
CEOtoCEO Advice About the Privacy Role
536
Operations
541
CEOtoCEO Advice About the Operating Role 549
553
Fractional Chief People Officer
562
Fractional Chief Revenue Officer
571
Fractional Chief Business Development Officer
580
Contents
586
Conclusion
599
Index
613
Copyright

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Informazioni sull'autore (2021)

MATT BLUMBERG is founder and CEO of Bolster, an on-demand executive talent marketplace to help startup CEOs scale their leadership team, themselves, and their board. He was the founder and CEO of Return Path and is the author of Startup CEO, and the blog, StartupCEO.com. He lives in New York with his wife and three children.

PETER M. BIRKELAND is a sociologist, author, and writer who helps people turn ideas into books. www.peterbirkeland.com

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